Frequently Asked Questions (FAQs)


How do I Buy/Reserve Tickets? 
You may buy or reserve tickets online, on specific pages for each event. For assistance, please call the Box Office (203) 498–3771.
If the Box Office is closed, please leave a message and we will respond to your question within 24 hours.  

Is all Festival Content Family-Friendly? 
We believe the content to be broadly appealing and able to be enjoyed by a variety of ages. Children are certainly welcome on the Green if their grownups wish to bring them. We encourage you to read the full event descriptions on the website. 


Visit the Festival’s COVID 19-Safety Protocols Page for full details.  

What are you doing to keep me—and other audience members—safe? 
As we plan for in-person programming this year, we remain committed to the safety of our patrons and employees. To this end, we have developed this series of guidelines to make sure that your Festival experience will be safe and healthy. You can find the guidelines here.  

If I’m not comfortable attending in-person programming, are there events for me? 
If you are not comfortable attending in-person events, select events will be rebroadcasted after the Festival on Facebook LiveYouTubeTwitch, and our Virtual Stage. 

Getting to the Green

Where do I park and how much is parking?   
Please see our parking page here.

Is there public transportation to the Green? 
Yes! There is public transportation from the Metro North train station and bus lines run throughout the downtown area. 

Once I'm on the Green

Will there be blankets & chairs? 
There will not be blankets or chairs provided, but you may bring your own.

Can I bring blankets & chairs? 
We encourage you to bring comfortable chairs or a blanket, but to leave large sunshade structures at home- we want everyone to be able to see the show.

Are there bathrooms? 
Yes, there are portable restrooms on the Green that will be indicated with signage. There will be at least 2 ADA compliant restrooms. 

Food & Drink

Will there be food served on the Green? 
Food will not be sold on the Green, but you may purchase food from nearby restaurants & food trucks to enjoy on the Green.

Can I bring my own food? 
Yes, you are welcome to bring your own food, and there will be a variety of food trucks near the Green during most performances.

Can I bring alcohol? 
No, there is no alcohol permitted on the Green. 


Visit the Festival’s accessibility page for full details.  

Is the Green wheelchair accessible?  
Yes. Each area will have pods specifically for wheelchair users and their parties. You will have an opportunity to let us know that you will need one during the reservation process. You can also identify yourself as a wheelchair user (and any other accessibility needs you may have) by logging into your account and checking off the Wheelchair user box in the Accessibility section. This will let us know your needs across all Festival events you attend, so you won’t need to identify every time you register.

Will performances be sensory friendly? 
Green performances tend to be loud, so caution is advised for patrons with sensitivity to sound. Sealed earplugs will be made available at the Info Center on the Green.

Will the livestreamed events be captioned?  
Tune in on Facebook Live for automated captioning for all our livestreamed events! Sound will run through our sound board so if it is spoken into a microphone then it will be heard.

Who do I reach out to If I have questions about accommodations? 
If you have any issues or questions for your accommodations, please contact our People Generalist, Madeline Miranda at 203.498.3706 or